Privacy Policy

1. Scope

This Privacy Policy explains how Apollo Biotech LLC (“Apollo Biotech,” “we,” “us,” or “our”) collects, uses, stores, discloses, and protects information when you visit our website, submit a contact form, request information, place an order, or otherwise interact with us online. This policy applies to United States visitors and customers.

This website is intended for lawful business-to-business and research-related use in the United States. It is not directed to children.

2. Information We Collect

We may collect information you provide directly, including your name, institution or company name, billing address, shipping address, email address, phone number, order details, and the contents of messages you send through our contact forms or customer support channels.

If you place an order, we may collect transactional details needed to process and fulfill that order. Payment card information is generally processed by our payment processor and is not intentionally stored by us except to the limited extent reflected in order records, payment status data, or processor-provided transaction identifiers.

We may also automatically collect limited technical information such as IP address, browser type, device information, referring pages, approximate geolocation derived from IP, page usage data, security logs, and cookies or similar technologies used by WordPress, your host, site security tools, SEO tools, caching tools, and form plugins.

3. How We Use Information

• Operate, maintain, secure, and improve the website.
• Respond to contact requests, research inquiries, and support issues.
• Process, review, fulfill, ship, and document orders.
• Detect, prevent, investigate, and address fraud, misuse, security incidents, and policy violations.
• Maintain internal business records, tax records, accounting records, and compliance documentation.
• Comply with legal obligations, regulatory requests, subpoenas, court orders, and enforcement needs.

We do not state here that we use email addresses for marketing campaigns, because our current stated practice is that we do not collect emails for marketing.

4. Cookies, Logs, and Similar Technologies

Our site may use essential, functional, performance, and security-related cookies or similar technologies through WordPress core, hosting infrastructure, caching systems, spam or abuse prevention tools, forms, embedded assets, or SEO-related plugins. These technologies may remember preferences, maintain session integrity, help detect abuse, and provide website performance data.

You may be able to control cookies through your browser settings, but blocking certain cookies may impair site functionality.

5. Payment Processing

Payments are processed through a third-party payment processor. We may receive limited information from the processor, such as payment status, partial payment method details, billing name, billing address, and transaction identifiers, for order administration, accounting, fraud prevention, and customer support. We do not represent that we store full payment card numbers or full card security codes on this website.

6. Sharing of Information

We may share information with service providers and vendors that help us operate the website or fulfill transactions, including hosting providers, payment processors, shipping carriers, form-processing tools, fraud prevention providers, analytics or performance providers if enabled, and professional advisers such as accountants, insurers, or legal counsel.

We may also disclose information when reasonably necessary to comply with applicable law, enforce our policies, protect our rights, investigate suspected fraud or misuse, or respond to valid legal process.

We do not sell personal information in exchange for money in the ordinary meaning of that phrase as used by consumers.

7. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, dispute resolution, recordkeeping, tax compliance, legal compliance, security monitoring, and enforcement of our agreements. Retention periods may differ depending on the type of data and the reason it was collected.

8. Data Security

We use administrative, technical, and organizational measures intended to reduce the risk of unauthorized access, misuse, alteration, or disclosure of information. No website, transmission method, software environment, or storage system can be guaranteed to be completely secure, and you use the site at your own risk.

9. Children’s Privacy

This website is not directed to children under 13, and we do not knowingly solicit or intend to collect personal information from children. If you believe a child submitted personal information to us, contact us so that we can review and address the issue.

10. Your Choices

You may request that we update or correct inaccurate contact or order information in our active records, subject to verification and recordkeeping obligations. You may also manage cookies through your browser settings. Because we maintain records for business, legal, fraud prevention, and tax purposes, complete deletion may not always be possible.

11. Third-Party Services and Links

This site may contain links to third-party websites or rely on third-party tools. We are not responsible for the privacy or security practices of third-party sites or services that we do not own or control. Review their policies separately before submitting information.

12. Customer Portal Status

At the time of this policy, the website is not intended to provide a standalone customer portal as a core feature. Order-related information may still be processed through checkout, payment, shipping, and communication workflows.

13. Changes to This Policy

We may revise this Privacy Policy from time to time. The updated version will become effective when posted to this page unless a later effective date is stated.

14. Contact

If you have questions about this Privacy Policy or our privacy practices, please contact us through the website contact page.